Last updated: 15 October 2026
Changed your mind? 30-day returns
You have 30 days from the day you receive your order to return it for a refund, for any reason. This includes sale items.
- Please return items unworn, in the condition you received them, with any tags and in the original packaging and dust bag.
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You pay the cost of sending the item back. We recommend a tracked service and keeping your proof of postage, as the parcel is your responsibility until it reaches us.
- We will refund the price you paid for the item within 14 days of receiving it back.
Your legal right to cancel (first 14 days)
If you are a consumer, the law gives you 14 days from the day after delivery to cancel your order, without giving a reason. Our 30-day policy is in addition to this right and does not reduce it. During these 14 days:
- if you return your whole order, we also refund the original standard delivery charge;
- you may handle the item as you would in a shop. If it has been worn or handled beyond that, we may reduce your refund to reflect any loss in value, rather than refuse it;
- we will refund you within 14 days of receiving the item back, or of you giving us proof that you have sent it, whichever is sooner.
Wrong size
If you would like a different size instead of a refund, we charge a £10 replacement fee to cover processing and sending out the new item. We will send the replacement once we receive the original back. You are also free to return the item for a refund instead and reorder.
Faulty, damaged or wrong items
Please check your order when it arrives and let us know as soon as possible if anything is faulty, damaged, or not what you ordered. In these cases we cover the return postage and your statutory rights apply:
- within 30 days of delivery, you can reject the item for a full refund;
- after 30 days, you can ask for a repair or replacement, and if that does not fix the problem, a price reduction or refund.
Natural oxidisation of sterling silver, normal wear, and damage from accidents or misuse are not faults.
Items we cannot accept for a change-of-mind return
Bespoke or personalised pieces made to your own design or specification. This does not affect your rights if such an item is faulty.
How to return
- Email shop@caljewellery.com or use our Message us page with your order number and the item(s) you are returning.
- Pack the item securely and send it to: Cal Jewellery Ltd, Bolton Lodge, Marsh Lane, Southowram, Halifax, HX3 9NR, United Kingdom.
- Keep your proof of postage until your refund has been processed.
Refunds
Refunds go back to your original payment method. If you paid with a buy now, pay later option such as Klarna or PayPal Pay in 3, the refund is sent to that provider, who will adjust your payment plan. Your bank or provider may take a few extra days to show the refund.
Questions? Email shop@caljewellery.com and we will reply within 3 working days. See also our Terms of Service.
