Customer Service
How can we help?
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SHIPPING PROCESSING: Please allow 24hrs to process your order. Expect an email within 48hrs to let you know your order is on the way.
Orders placed before 12pm (GMT) during store hours 8am-5pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.INTERNATIONAL SHIPPING: Orders are generally shipped within 24hrs using Royal Mail International. Flat rate shipping fee of £15 applies to orders shipping worldwide.
DOMESTIC SHIPPING: Orders are generally shipped within 24hrs using Royal Mail Domestic. Flat rate shipping fee of £10 applies to orders shipping within the UK.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at rob@caljewellery.com. Please note that returns will need to be sent to the following address: Cal Jewellery, Bolton Lodge, Marsh Lane, Halifax, HX3 9NR
You can always contact us for any return question at rob@caljewellery.com.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rob@caljewellery.com.